ESAF Small Finance Bank is looking for Customer Service Officers (CSOs) for its Micro Banking vertical. The CSO will be responsible for identifying and enrolling Joint Liability Groups (JLGs/Sangams), supporting Sangam formation, strengthening existing groups, collecting loan installments, and maintaining the required documentation and reports.
The role involves regular field visits and direct interaction with customers and community groups.
Key Responsibilities
- Identify and enroll new Joint Liability Groups (JLGs/Sangams).
- Identify potential customers and explain the bank's micro-banking products and schemes.
- Coordinate with Unit Managers for the formation of new Sangams.
- Strengthen existing Sangams by identifying and adding eligible current members.
- Maintain regular communication and relationships with group members.
- Collect loan installments from customers at scheduled intervals.
- Conduct regular field visits for customer interaction and collection activities.
- Maintain required customer and group documentation.
- Submit daily/periodic reports as per organizational guidelines.
- Ensure timely completion of assigned field activities and targets.
- Follow the bank's policies, procedures, and operational guidelines.
Eligibility Criteria
- Freshers are eligible to apply.
- Qualification: Any Bachelor's Degree or Plus Two.
- Candidates with active arrears can also be considered.
- Maximum Age: 30 years.
- Mandatory: Two-wheeler with a valid Driving Licence.
- Candidates should be willing to undertake regular field visits.
Required Skills
- Good communication and interpersonal skills.
- Customer handling and relationship-building skills.
- Basic sales and convincing ability.
- Ability to communicate with groups and local communities.
- Good follow-up and collection skills.
- Basic documentation and reporting skills.
- Willingness to work in a field-based environment.
- Ability to work towards assigned targets.
Compensation & Benefits
- Attractive Salary
- PF & Insurance – As per company policy
- Performance Incentive – Based on performance
- Travel Allowance – As per company policy
Pay: ₹13,500.00 per month
Work Location: In person
📌 Customer Service Officer (Marudur)
🏢 ESAF Small Finance Bank microbanking vertical
📍 Marudur
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