Position: Customer Service Executive – Freight Forwarding

Experience: Minimum 1 year of relevant experience in Freight Forwarding / Shipping / Logistics.

Gender;;

Qualification:

- Any Bachelor’s degree.
- Diploma/Degree in Logistics, Shipping will be an added advantage.

Job Responsibilities:

- Handle day-to-day communication with customers and provide timely updates.
- Coordinate with customers, overseas agents, shipping lines, airlines, transporters and internal teams.
- Handle import and export shipments from booking to final delivery.
- Prepare and follow up on shipping and customer-related documents.
- Provide regular updates regarding booking, vessel/flight schedules, cargo movement, arrival, delivery and shipment status.
- Coordinate with the operations team for smooth shipment execution.
- Respond to customer queries and resolve issue
- s promptly.
- Follow up with customers for required documents and shipment instructions.
- Maintain proper records of shipments, customer communication and documents.
- Monitor shipment milestones and ensure timely completion.
- Prepare quotations and other customer-related documents when required.
- Maintain good relationships with existing customers and ensure customer satisfaction.
- Escalate operational issues to the concerned team/management when required.Required Skills:
- Good verbal and written communication skills.
- Good knowledge of Import & Export procedures, FCL, LCL, Air Freight and Sea Freight.
- Basic knowledge of BL, AWB, shipping documents and Incoterms.
- Valuable follow-up and coordination skills.
- Customer-handling and problem-solving skills.
- Handle day-to-day communication with customers and provide timely updates.




- Coordinate with customers, overseas agents, shipping lines, airlines, transporters and internal teams.
- Handle import and export shipments from booking to final delivery.
- Prepare and follow up on shipping and customer-related documents.
- Provide regular updates regarding booking, vessel/flight schedules, cargo movement, arrival, delivery and shipment status.
- Coordinate with the operations team for smooth shipment execution.
- Respond to customer queries and resolve issues promptly.
- Follow up with customers for required documents and shipment instructions.
- Maintain proper records of shipments, customer communication and documents.
- Monitor shipment milestones and ensure timely completion.
- Prepare quotations and other customer-related documents when required.
- Maintain good relationships with existing customers and ensure customer satisfaction.
- Escalate operational issues to the concerned team/management when required.Required Skills:
- Good verbal and written communication skills.
- Good knowledge of Import & Export procedures, FCL, LCL, Air Freight and Sea Freight.
- Basic knowledge of BL, AWB, shipping documents and Incoterms.
- Positive follow-up and coordination skills.
- Customer-handling and problem-solving skills.
- Good knowledge of MS Excel, Word and Email.
- Ability to work under pressure and meet deadlines.

Salary: ₹15,000 – ₹20,000 per month + Performance Incentives. Salary will be based on experience, skills and interview p

- Good knowledge of MS Excel, Word and Email.
- Ability to work under pressure and meet deadlines.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Service Executive (CSE) (Horamavu)
🏢 SKV FREIGHT FORWARDERS
📍 Horamavu