Customer Service Executive – USA Email & Chat Process | WFO | Ghansoli

Hiring: Customer Service Executive – USA Email & Chat Process

? Location: Ghansoli, Navi Mumbai

? Work Mode: Work From Office (WFO)

? Working Days: 5 Days a Week

? Shift: 8:30 PM – 5:30 AM

? Salary: Up to ₹45,000/month

? Process: USA Customer Service – Email & Chat

Responsibilities

Handle customer queries through email and chat.

Provide prompt, qualified and accurate resolutions.

Understand customer concerns and ensure a positive customer experience.

Follow process guidelines and maintain proper communication.

Coordinate with internal teams whenever required.

Meet quality and productivity standards.

Requirements

Good written and verbal communication skills.

Good typing and computer skills

Minimum typing speed: 50 WPM.

Comfortable communicating with US/international customers.

Prior experience in international customer service/BPO is an advantage.

Willingness to work in a night shift.

📌 Customer Service Executive (Navi Mumbai)
🏢 AL FAHAD ENTERPRISES
📍 Navi Mumbai