- Responding to customer inquiries via phone, email, and chat in a timely and skilled manner.
- Building and maintaining positive relationships with clients through effective communication and problem-solving skills.
- Assisting customers with booking reservations, managing cancellations, and processing payments.
- Handling customer complaints and escalations with empathy and a solution-oriented approach.
- Maintaining accurate customer records and updating information in the CRM system.
- Collaborating with other departments to ensure seamless customer experience and satisfaction.
- Continuously seeking ways to improve customer service processes and procedures to enhance overall client satisfaction.

If you are a dynamic individual with excellent communication skills, a passion for customer service, and a strong proficiency in MS-Office, Excel, and bilingual language skills, we invite you to join our team at Hodo Stays and make a positive impact in the hospitality industry.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Health insurance

Language:
- Hindi (Required)
- English (Required)

Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)

Work Location: Remote

📌 Customer Service Associate (India)
🏢 Hodo Stays
📍 India