Location : Mumbai

Experience - 4-5 years

Working days: 5 days

Work Mode : Onsite

Interested candidate can send their updated resume to [email protected]

Roles & Responsibilities.

- The ability to explain complex information clearly and simply ·
- Valuable sales, retention and negotiation skills ·
- Interact with the customers ·
- Answer the queries of customers and resolve their issues ·
- Enhance customer experience and foster relationships ·
- Improve credibility and create customer loyalty · Attention to detail ·
- The ability to analyses and research information ·
- Providing help and advice to customers using your organisation's products or services; ·
- Communicating courteously with customers by telephone, email, letter and face-to-face; ·
- Handling customer complaints or any major incidents, ·
- Keeping accurate records of discussions or correspondence with customers; · Develop feedback or complaints procedures for customers to use · Handling escalations ·
- Maintaining cordial relations with clients · Improving customer service procedures, policies, and standards for your organisation or department; · Meeting with other managers to discuss possible improvements to customer service

📌 Customer Relationship Specialist (Mumbai)
🏢 Mcube
📍 Mumbai