We are looking for a highly skilled and experienced Customer Relationship Officer to join our team in Mumbai - Sahar Airport Road. The ideal candidate will have 2 to 7 years of experience, responsible for providing high-quality customer service, driving sales of banking products, and supporting branch operations.

Roles and Responsibility

- Develop and implement effective strategies to build strong relationships with existing and new customers.

- Provide excellent customer service, responding to inquiries and resolving issues professionally and promptly.

- Drive sales of banking products, identifying opportunities to cross-sell and upsell services.

- Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.

- Collaborate with internal teams to achieve business objectives and improve overall customer satisfaction.





- Analyze customer feedback and suggest improvements to enhance the overall customer experience.

Job Requirements

- Minimum 2 years of experience in customer relationship management or a related field.

- Strong knowledge of banking products and services, including sales and marketing techniques.

- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

- Ability to work in a fast-paced workplace, prioritizing tasks and managing multiple responsibilities.

- Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.

- Proficiency in using computer systems and software applications, with excellent technical skills.

📌 Customer Relationship Officer (Mumbai)
🏢 CSB Bank
📍 Mumbai