Job Title: CRM Manager Real Estate

Location: Kasarvadavali, GB Road, Thane, Maharashtra

Experience Required: 2-3 Years

Salary: 3,00,000 - 3,30,000 P.A. (Commensurate with experience) Industry: Real Estate / Property

Role & responsibilities

About the Role: We are looking for an experienced and customer-centric CRM Manager to handle the post-sales lifecycle for our upcoming developments, including the Shree Siena project. You will act as the primary point of contact for our buyers, ensuring a seamless and transparent experience from the time of booking through to the final handover of possession.

Key Responsibilities:

- Customer Onboarding: Welcome recent clients post-booking, issue welcome letters, and clearly explain the CRM process, payment schedules, and required documentation.
- Agreement & Documentation: Manage the end-to-end execution of the Agreement for Sale. Coordinate with the legal team and customers to ensure all drafts are reviewed, finalized, and registered in compliance with MahaRERA guidelines.
- Payment Collection & Demand Letters: Track construction progress and raise timely demand letters. Follow up with customers and channel partners to ensure timely payment collection and minimize outstanding dues.
- Home Loan Coordination:



Liaise with major banks and financial institutions to facilitate smooth loan processing and disbursements for clients.
- Query Resolution: Handle customer grievances, modification requests, and general queries professionally and promptly, ensuring high customer satisfaction.
- Possession & Handover: Coordinate with the engineering and site teams for final apartment readiness, conduct joint site inspections with buyers, and manage the final handover process.
- Reporting: Maintain accurate MIS reports on collections, registrations, and customer interactions for management review.

Preferred candidate profile

- Proven experience (4+ years) in a CRM role within the residential real estate sector.
- Strong understanding of MahaRERA rules, stamp duty, and registration processes.
- Excellent verbal and written communication skills in English, Marathi, and Hindi.
- Proficiency in MS Office (Excel, Word) and real estate CRM software (e.g., Sell.Do, Salesforce, or Farvision).
- Strong negotiation, problem-solving, and conflict-resolution skills.
- Ability to handle high-pressure situations while maintaining a customer-first approach.

Role Category: Customer Success / Operations Employment Type: Full Time, Permanent

Perks and benefits

Provident fund

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