We are looking for a Client Relationship Manager who will be responsible for maintaining strong relationships with existing clients, ensuring smooth post-sales service, resolving client queries, and supporting client retention. The candidate should be proactive, polite, confident in communication, and comfortable with regular client follow-ups.
Key Responsibilities :
- Manage and maintain relationships with existing clients after order confirmation.
- Ensure all client requirements and commitments are fulfilled on time.
- Provide excellent after-sales service and ensure high client satisfaction.
- Stay in regular contact with clients and collect genuine feedback.
- Handle clients from the time of order confirmation until payment collection.
- Follow up with clients regarding pending payments and other requirements.
- Understand and resolve client queries, concerns, and complaints promptly.
- Act as the primary point of contact between the client and the company.
- Escalate complex issues to the concerned department/management when required.
- Provide clients with relevant information about company products/services.
- Take proactive steps to maintain long-term client relationships and improve retention.
- Coordinate internally with relevant teams to ensure smooth execution of client requirements.
- Be available for client calls and follow-ups as required.
Key Skills & Competencies :
- Excellent verbal and written communication skills.
- Polite, qualified, and client-friendly personality.
- Strong follow-up and relationship-management skills.
- Proactive approach toward client requirements.
- Ability to understand client concerns and respond appropriately.
- Good problem-solving and coordination skills.
- Thorough understanding of company products/services.
- Ability to handle multiple clients and follow-ups simultaneously.
- Comfortable handling client calls and communication.
- Strong focus on customer satisfaction and retention.
Important Role Expectations :
- The CRM will be expected to coordinate closely with the MD/Management 2–3 times a week to understand important client queries and requirements.
- The role requires active involvement in client retention and relationship building.
- Candidates should be comfortable with regular client communication and follow-ups.
- Preferred: Candidate should ideally reside within approximately 30–45 minutes of the office for ease of coordination and availability.
Ideal Candidate :
The ideal candidate should be presentable, confident, polite, proactive, and relationship-oriented, with strong communication and follow-up skills. Experience in client servicing, customer relationship management, sales coordination, hospitality, events, real estate, or similar client-facing roles can be considered.