To ensure excellent customer experience throughout the service process, maintain regular communication with customers, handle customer concerns, and improve customer satisfaction, retention, and service business.
- Maintain qualified and friendly communication with customers.
- Understand customer requirements, concerns, and feedback.
- Receive and record customer complaints and concerns.
- Coordinate with Service Advisors, Technicians, and Service Manager for resolution.
- Follow up on complaints until proper closure.
- Escalate unresolved or serious customer complaints to the Service Manager.