About the Role:

We are looking for an experienced CRM Manager to manage key customer relationships and oversee the complete order cycle, from jewellery briefs and sampling to production, quality inspection, shipment, and post-shipment coordination.

Key Responsibilities:

Customer Relationship Management

- Manage communication with key buyers and customers, ensuring timely and professional responses.
- Act as the primary point of contact for key accounts and handle customer queries, concerns, and complaints.
- Build and maintain strong, long-term customer relationships.

Order & Sample Management

- Review customer jewellery briefs and coordinate with internal teams for execution.
- Manage sample development, approvals, dispatches, and buyer feedback.
- Coordinate with Production, PPC, Design, and Quality teams to ensure timely order execution.

Quality & Shipment Coordination

- Coordinate inspection reports, PP samples, shipment samples, and packaging approvals.
- Work with Quality and Production teams to resolve quality-related concerns.
- Coordinate with Logistics and EXIM teams and keep buyers updated on shipment and dispatch status.
- Proactively communicate any delays or changes in delivery timelines.

Design & Commercial Coordination

- Coordinate design briefs, quotations, offers,



and customer-specific requirements.
- Work with Design and Production teams on new designs, findings, and components.
- Ensure customer requirements are clearly communicated across relevant departments.

Reporting & Team Management

- Maintain customer records, order status, feedback, complaints, and purchase history.
- Prepare regular CRM, order, shipment, and customer feedback reports.
- Lead, mentor, and monitor the CRM team for efficient execution and customer satisfaction.

Qualifications & Experience:

- Bachelor's degree in Business Administration, Marketing, Commerce, International Business, or a related field.
- 8–12 years of relevant experience in CRM, Customer Relationship Management, Order Management, Merchandising, or Key Account Management.
- Experience in jewellery manufacturing/export is strongly preferred.
- Experience handling international/B2B buyers will be an advantage.
- Solid understanding of jewellery orders, sampling, production coordination, quality, and shipment processes.
- Good communication, negotiation, problem-solving, coordination, and team-management skills.
- Proficiency in MS Excel, MS Office, and CRM/ERP systems.

📌 Customer Relationship Management Manager (Jaipur)
🏢 Derewala Industries
📍 Jaipur