Job Overviewn

nShri Paramani Jewels is looking for a CRM Executive to manage customer relationships and ensure smooth coordination from post-sales follow-up to product delivery.

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Key Responsibilitiesn

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- Manage post-sales customer communication and follow-ups .
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- Coordinate with customers regarding product delivery schedules and timelines .
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- Schedule deliveries based on customer requirements and internal availability.
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- Follow up with customers for pending payments before delivery .
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- Coordinate with the sales and delivery teams to ensure products are delivered on time.
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- Keep customers updated about order status, payment status, and delivery timelines.
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- Maintain accurate customer and order records.
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- Handle customer queries and ensure a smooth post-sales experience.
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Requirementsn

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- 2–4 years of experience in CRM, customer service, retail, or post-sales coordination.
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- Excellent communication and interpersonal skills .
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- Strong follow-up and coordination skills.
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- Positive organizational and time-management abilities.
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- Customer-focused approach with attention to detail.
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- Experience in jewellery, luxury retail, or high-value products will be an advantage.
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📌 Customer Relationship Management Executive (New Delhi)
🏢 Shri Paramani Jewels
📍 New Delhi