Company Description Skoda Elysian Automobile Kashmir is part of the global Skoda brand, which brings over 130 years of automotive legacy and innovation to customers. The dealership is committed to delivering a premium vehicle ownership experience through transparent processes and customer-focused services.

Team members benefit from working with a well-established brand, up-to-date automotive technologies, and structured operational standards. The work environment encourages continuous learning, professionalism, and long-term career growth in the automotive sector.

Role Description This is a full-time, on-site role based in Srinagar for a Customer Relationship Executive. The role involves welcoming and assisting customers at the dealership, understanding their needs, and ensuring a positive experience across sales and service touchpoints.

The Customer Relationship

Executive will handle inquiries in person, over phone, and via digital channels, manage customer follow-ups, and coordinate with internal teams to resolve issues promptly.

Responsibilities include maintaining accurate customer records, monitoring satisfaction levels,



collecting feedback, and supporting loyalty and retention initiatives. The role also requires adherence to Skoda brand standards, proactive communication, and collaboration with sales and service teams to enhance customer relationships.

Qualifications

- Customer-focused skills: Strong Customer Satisfaction and Customer Service abilities.
- Relationship management skills: Experience in Business Relationship Management and Client Relations.
- Communication skills: Clear, professional Communication across in-person, phone, and digital channels.
- Additional beneficial skills: Basic sales or service coordination experience, problem-solving, and conflict resolution abilities.
- Education and experience: Graduate degree or equivalent preferred; prior experience in customer-facing roles, ideally in automotive or retail, is an advantage.
- Other requirements: Professional demeanor, ability to work on-site in Srinagar, proficiency with basic computer applications and CRM tools.

📌 Customer Relationship Executive (Srinagar)
🏢 Skoda Elysian Automobile Kashmir
📍 Srinagar