CRE – Customer Relationship Executive

Responsibilities:

- Welcome and assist customers professionally.

- Handle customer calls, enquiries, and appointments.

- Follow up with existing and new customers.

- Promote salon services, memberships, and products.

- Handle customer feedback and complaints.

- Maintain customer details and follow-up records.

- Coordinate with salon staff for smooth customer service.

- Support billing and reception activities when required.

- Maintain good customer relationships and encourage repeat visits.

KPI

- Customer Follow-ups

- Appointment Conversion

- Customer Retention

- Membership Sales

- Product Sales

- Customer Satisfaction

- Repeat Customer Visits

- Daily Call & Follow-up Target

Requirements:

- Good communication and customer-handling skills.

- Basic computer knowledge.

- Sales and follow-up skills.

- Pleasant and professional attitude.

- Previous salon/retail experience preferred.

Pay: ₹9,696.20 - ₹31,706.86 per month

Perks

- Cell phone reimbursement

- Commuter assistance

- Flexible schedule

Work Location: In person

📌 Customer Relationship Executive/cro (Kozhikode)
🏢 BODHIS SALON
📍 Kozhikode