Role & responsibilities update previous customer complaint
Check previous dispatch plan make sales order as Customer Dispatch plan
- Serve as the primary point of contact for customer inquiries, concerns, and service requests.
- Maintain and nurture long-term relationships with key clients to ensure customer satisfaction and loyalty.
- Coordinate with internal departments (production, logistics, sales, quality control) to ensure timely order processing and delivery.
- Track and manage customer orders, follow up on deliveries, and update customers on order status.
- Handle customer complaints professionally and escalate issues when necessary.
- Assist in resolving issues related to product quality, shipment delays, or documentation.
- Maintain accurate and up-to-date customer records in CRM or ERP systems.