Job Responsibilities

- Handle day-to-day communication and coordination with customers.

- Manage customer enquiries, quotations, orders, and regular follow-ups.

- Coordinate with Sales, Production, Planning, Quality, and Dispatch teams for timely order execution.

- Provide customers with updates on order status, delivery, and pending requirements.

- Handle customer complaints and coordinate for timely resolution.

- Maintain customer records, enquiry details, and follow-up reports.

- Support the Sales team in customer retention, repeat orders, and business development.

- Ensure professional and timely communication through calls, emails, and WhatsApp.

Job Requirements

- Graduate in any relevant discipline.

- Minimum 6 months of experience in Customer Relations, Customer Support, Sales Coordination, or a similar role.

- Valuable communication and customer-handling skills.

- Strong follow-up and coordination abilities.

- Basic knowledge of MS Excel, Word, Email, and ERP/CRM.

Benefits

- Provident Fund

Work Location: In person

📌 Customer Relations Executive (Verna)
🏢 Starflex Sealing India
📍 Verna