Customer Experience Executive – Voice & Chat (Lucknow)

Customer Experience Executive – Voice & Chat (Lucknow)

27 Sep
|
Niftel Communications
|
Lucknow

27 Sep

Niftel Communications

Lucknow

Job Title: Customer Experience Executive – Voice & Chat

Location: Lucknow

Job Type: Full-Time | Work From Office

Process: Voice & Chat//Blended

Shift: Rotational

Working Days: 6 Days | 1 Rotational Week Off

Shift Duration: 9 Hours (8 Hours Login + 1 Hour Break)

Salary: ₹13,500 – ₹22,000 per month + applicable night allowance

Eligibility

- Graduates/Freshers & Experienced candidates can apply
- Excellent English communication skills are mandatory
- Good verbal and written communication
- Customer-focused and confident personality
- Comfortable working in rotational shifts

Key Responsibilities
- Handle customer queries through voice and chat
- Provide accurate and timely resolutions
- Assist with orders, delivery, cancellations, refunds and general queries
- Maintain qualified communication with customers
- Follow quality standards and process guidelines
- Maintain accurate customer interaction records

Important: Candidates with strong English communication and customer-handling skills are preferred. This role involves direct customer interaction, so basic or weak English communication may not be suitable. Pay: ₹13,500.00 - ₹22,000.00 per month

Work Location: In person

📌 Customer Experience Executive – Voice & Chat (Lucknow)
🏢 Niftel Communications
📍 Lucknow

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