WE’RE HIRING | ON-CALL SUPERVISOR Customer Service | Service Delivery | Team Leadership Are you someone who can handle customers, numbers, people & pressure — all at the same time? DWC Technologies is looking for an experienced On-Call Supervisor who can take ownership of service delivery and ensure a smooth customer experience. Position:
- On-Call Supervisor – Customer Service & Service Delivery Location: Kolkata WHO CAN APPLY? ✔️ Candidates with relevant experience in Customer Service / Service Delivery / Contact Centre operations ✔️ Strong knowledge of numbers, MIS & performance metrics ✔️ Good working knowledge of MS Excel ✔️ Strong understanding of Customer Experience (CX)
✔️ Excellent communication and interpersonal skills ✔️ Ability to monitor team performance and drive service quality ✔️ Robust problem-solving and decision-making skills ✔️ Ability to handle escalations and operational challenges WE'RE LOOKING FOR SOMEONE WHO CAN: Understand the numbers.Lead the team.Handle the customer.Own the outcome. If you have the domain experience Excel skills customer-first mindset , we want to hear from you. ? Apply now or Send your resume to Supriya@ 91 (phone hidden) and take the next step in your career with DWC Technologies