We are looking for a Customer Complaint Executive to coordinate customer quality complaints, collect complete complaint information, communicate with field staff and healthcare professionals, and ensure timely follow-up with the QA team for investigation and closure.
Key Responsibilities:
- Receive and coordinate customer quality complaints.
- Collect complete product, batch, quantity and complaint-related information.
- Coordinate with FSOs, doctors, clinicians and nurses to obtain required details.
- Collect photographs, samples and other supporting information when required.
- Forward complaints to the QA team through the defined process.
- Maintain complaint records, trackers and related documentation.
- Follow up with FSOs and concerned departments for required information.
- Support the QA team during complaint investigation and closure.
- Ensure timely and professional communication regarding complaints.
Requirements:
- Graduate in any discipline.
- Healthcare, medical device or quality-related qualification is an advantage.
- 0–2 years of experience preferred; freshers may apply.
- Experience in customer service, healthcare, medical devices, QA/QC or complaint handling is an advantage.
- Good communication and active listening skills.
- Positive coordination, follow-up and information-gathering skills.
- Basic knowledge of MS Office/computer applications.
- Willingness to learn Careon products and complaint-handling procedures.
Language Requirements:
- Malayalam – Fluent
- English – Fluent
- Hindi – Basic working knowledge preferred
Preferred Candidate: We are looking for an active, confident, approachable and patient candidate with good communication skills, attention to detail and a professional approach. The candidate should be comfortable communicating with healthcare professionals, customers and field staff, and should have the ability to follow up effectively and take ownership of assigned complaints.