Company Description Travelzl is a B2B destination management and MICE (Meetings, Incentives, Conferences, and Exhibitions) company that specializes in customized travel experiences and group bookings across global locations. Founded in 2019, the company has built a solid reputation for delivering seamless trips and impactful destination events in key markets such as Thailand, Dubai, the Andaman Islands, Sri Lanka, and Malaysia. Travelzl focuses on both bespoke itineraries for individual travelers and professionally managed group movements.

With over 30 successful MICE events delivered, the team is known for operational excellence, personalized solutions, and strong partner relationships. Travelzl’s vision is to be a global B2B DMC and MICE powerhouse offering end-to-end, future-ready travel solutions.

Role Description This is a full-time, on-site Customer Care Executive role based in Saket.

The Customer Care

Executive will handle inbound and outbound customer interactions, respond to queries, and provide timely assistance related to bookings, itineraries, and travel services. The role involves maintaining customer records, coordinating with internal teams to resolve issues, and ensuring clear communication with travel partners and clients. The executive will work to enhance customer satisfaction,



manage post-sales support, and handle feedback or complaints in a professional manner.

Day-to-day responsibilities also include promoting relevant services, supporting sales conversions, and contributing to a positive, service-oriented environment.

Qualifications

- Strong Customer Support and Customer Service skills, with a focus on resolving queries and issues efficiently.
- Ability to drive Customer Satisfaction through proactive follow-up, empathy, and professional conduct.
- Effective Communication skills, including clear verbal and written communication and active listening.
- Basic to intermediate Sales skills, with the ability to identify opportunities, upsell services, and support conversion.
- Previous experience in travel, hospitality, or service industries is an advantage.
- Comfort working in an on-site environment in Saket, with flexibility to handle peak travel seasons.
- Proficiency with common office software and CRM or ticketing tools is preferred.
- Minimum educational qualification: high school diploma; a bachelor’s degree in any field is preferred.
- Ability to work collaboratively in a team, multitask, and manage time effectively in a fast-paced setting.

📌 Customer Care Executive (Saket)
🏢 Travelzl
📍 Saket