Customer Care Executive (Chandigarh)

Customer Care Executive (Chandigarh)

27 Sep
|
TP
|
Chandigarh

27 Sep

TP

Chandigarh

Roles and Responsibilities :

- Handle customer inquiries through phone calls, emails, and chats in a timely and qualified manner.

- Resolve customer complaints and issues by providing effective solutions and alternatives.

- Maintain accurate records of all interactions with customers using CRM software.

- Meet performance targets for call handling time, resolution rates, and first-call resolution.

Job Requirements :

- 0-1 year of experience in BPO/Call Centre environment or related field.

- Strong communication skills with excellent verbal fluency in English language.

- Ability to work on blended processes involving both voice and non-voice transactions (e.g., chat).

- Basic computer knowledge with proficiency in MS Office applications.

📌 Customer Care Executive (Chandigarh)
🏢 TP
📍 Chandigarh

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