Hey Bianca here from the HR department at saffronstays.

wanted to connect with you regarding a job placement .

Company Breif

SaffronStays curates private vacation home experiences, making our guests' vacations authentic and memorable. We bring to our guests unforgettable, private, and exclusive vacation homes where families can bond with loved ones whilst enjoying home-like hospitality and certainty of service standards.

We have 250+ homes in the best destinations across India & are looking to increase our presence on a national level.

Designation: Executive/Sr. Executive

Role: Customer Care

Qualification: Graduate in any discipline

Experience: 2-3 years

Industry Preferred: Hospitality, Aviations

Location: Wadala, Mumbai

Scope of the Role





Customer Care Executive will ensure that all guests who stay with SaffronStays are satisfied with their experience. Core functions include customer satisfaction, quick resolution of any customer issues, Feedback and reviews from all guests and continuous customer engagement.

Key Roles & Responsibilities:

Be the SPOC for the customer post-booking confirmation

Resolve any customer issues post-booking confirmation

Coordinate with guests for feedback and reviews

Will have to cross-sell and up-sell the product to the possible customers

Key Requirements & Skills:

Excellent communication skills

Empathy

Ability to foster relationships with customers

Problem-solving skills

Company Website is: www.saffronstays.com

📌 Customer Care Executive (Mumbai)
🏢 Saffron Studios
📍 Mumbai