The CRM – Borrower Audit is responsible for coordinating with banks, borrowers, and internal audit teams to ensure smooth execution of credit monitoring audits. The role focuses on case tracking, timely follow-ups, audit scheduling, and MIS reporting, ensuring adherence to TAT and high-quality service delivery. The position acts as a key coordination link between all stakeholders.
Key Responsibilities (JD):1. Bank & Client Coordination
Coordinate with banks for
Allocation of audit cases
Clarifications and communication
Act as a single point of contact for borrowers and banks.
Ensure smooth communication flow between all stakeholders.
Billing Follow-up:
Track all invoices raised to banks/customers.
- Conduct regular follow-ups for payment realization.
- Coordinate with clients/accounts teams for payment status.
- Maintain billing follow-up tracker (invoice-wise ageing).
- Highlight overdue payments and escalate where required.
- Ensure closure of outstanding receivables within defined timelines.
2. Audit Scheduling & Execution
Coordinate for
Fixation of audits
Auditor assignment
Timely completion of audits
Ensure proper planning and scheduling of audit activities.
3. Follow-up & Case Management
Regular follow-up with:
Borrowers for data submission
Internal teams/auditors for completion
Track each case from initiation to submission.
Ensure no delays in audit execution.
4. MIS & Reporting
Prepare and share
Daily / Weekly audit status MIS
Pending cases and escalation reports
Ensure accurate and timely submission of MIS to management and banks.
5. TAT Monitoring
Monitor Turnaround Time (TAT) for all audit cases.
Highlight overdue cases with reasons.
Ensure adherence to timelines set by banks.
6. Escalation Management
Identify delays or bottlenecks in:
Data collection
Audit execution
Escalate issues to
Central Audit Manager
Partners (if required)
7. Documentation & Record Management
Maintain proper records of
Audit cases
Communication with banks/borrowers
Reports submitted
Ensure proper documentation for audit trail and future reference.
8. Internal Coordination
Coordinate with
SDPA team
Auditors
Ensure alignment between internal teams and external requirements