- Handle customer calls in a skilled and efficient manner
- Address customer queries, concerns, and complaints with a problem-solving approach
- Document preparation
- Maintain accurate records of customer interactions and follow-ups
- Provide timely and relevant information to customers to resolve their issues
- Work collaboratively with other teams to escalate and resolve complex issues
- Meet performance targets, including customer satisfaction, and issue resolution rates
Job Requirements: The minimum qualification for this role is 12th pass and 6 months - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.