We are looking for a Customer Care & Customer Relationship Executive to manage customer interactions and build strong relationships with our valued customers.

Key Responsibilities

- Handle customer queries, feedback, and communication through calls and other channels.
- Maintain and update customer records and follow-ups.
- Manage relationships with Prime / High-Value Customers.
- Coordinate personalized customer engagement activities, including special hampers, new product gifting, and handwritten notes.
- Follow up with customers after gifting and collect their feedback.
- Coordinate with Sales, Marketing, Stores, and Dispatch teams for customer-related activities.
- Support other customer engagement and relationship-building initiatives.

Requirements




- Graduate in any discipline.
- 1–3 years of experience in Customer Care, CRM, Client Servicing, Retail, Hospitality, or a similar role.
- English communication is mandatory. Hindi communication is also required.
- Good verbal and written communication skills.
- Pleasant personality with solid interpersonal and follow-up skills.
- Basic knowledge of MS Excel / Google Sheets.
- Customer-focused and well-organized.

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Customer Care & Customer Relationship Executive (Ahmedabad)
🏢 Jade Blue Lifestyle India
📍 Ahmedabad