Shift timing: We are seeking Customer Success Managers to join our team and collaborate closely with our clients, analysts, sales, product, and engineering teams. You’ll proactively engage with clients, helping them navigate our platform, optimize their workflows, and achieve their business objectives. By translating financial insights into actionable strategies, you’ll foster solid relationships, drive product adoption, and maximize client value.

Customer Support: Provide prompt and effective support to customers through email and support chat. Maintain a deep understanding of company products and services to assist customers effectively and provide appropriate solutions.

Collaboration: Work closely with other departments (Sales, Product, and Engineering) to address customer concerns and provide seamless support.

Escalation Management:



Identify complex issues and escalate them to the appropriate department or higher-level support while ensuring the customer is kept informed.

Customer Feedback: Gather customer feedback and provide insights to the team to help improve products, services, and overall customer experience. Bachelor’s or Master’s degree in Finance, Applied Statistics & Analytics, Economics, or a related field from a reputable institution.

Experience: 3-8 years of experience in customer support, client services, or a similar role within financial services, financial technology, or institutional investing.

Experience working with hedge funds, asset managers, or institutional clients is highly preferred.

Industry Knowledge: Familiarity with financial markets, investment analytics, and risk management tools is a strong advantage. Competitive compensation & growth opportunities.

📌 CSM Manager (India)
🏢 Arcana
📍 India