Job Title: CRM Manager – Real Estate

nLocation: Shimla, Himachal Pradesh

nExperience: 6–8 Years | Minimum 4 Years in a Managerial Role

nJob Summary

nWe are looking for an experienced CRM Manager – Real Estate with robust knowledge of property transactions, RERA compliance, Himachal Pradesh property laws, client management, documentation, and receivables. The candidate should have hands-on experience managing the complete pre-sale and post-sale CRM process for residential/real estate projects.

nKey Responsibilities

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- Manage the complete CRM lifecycle from pre-sale to post-sale, including client onboarding, documentation, registration, possession, and closure.
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- Handle RERA compliance, property-related documentation, and statutory records.
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- Strong understanding of Section 118 / HP land and property regulations, particularly requirements applicable to non-Himachali/non-resident buyers.
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- Manage 118-related documentation and processes for eligible property transactions.
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- Ensure accurate and timely maintenance of property files, agreements, registration documents, payment records, and client documentation.
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- Monitor and follow up on receivables, outstanding payments, payment schedules, and collections.
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- Prepare and maintain CRM, sales, receivables, registration, and management reports.
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- Manage regular client communication and relationship management throughout the property lifecycle.
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- Handle client queries and systematically resolve/escalate complex issues within defined timelines.
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- Coordinate with Sales, Legal, Finance, Projects, Registration/Documentation teams, and external stakeholders.
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- Ensure compliance with applicable Himachal Pradesh rules and regulations related to property purchase and ownership.
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- Maintain complete knowledge of property purchase processes, documentation, registration, possession, and post-sale requirements.
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- Develop SOPs and ensure systematic CRM processes and documentation.
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nCandidate Profile

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- 6–8 years of relevant Real Estate/CRM experience, with at least 4 years in a managerial role.
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- Strong experience in residential real estate/property projects.
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- Hands-on knowledge of RERA compliance and real estate documentation.
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- Strong understanding of Himachal Pradesh property laws, rules, and regulations, especially Section 118.
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- Experience handling non-resident/non-Himachali property purchase processes will be preferred.
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- Strong understanding of receivables, reporting, registration, agreements, and property documentation.
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- Excellent client communication, relationship management, negotiation, and problem-solving skills.
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- Strong coordination skills with internal teams, clients, legal teams, and government/registration authorities.
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- Good working knowledge of MS Excel and CRM systems.
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📌 CRM Manager - Real Estate (Pichhore)
🏢 Imperial Holding group
📍 Pichhore