Handle incoming customer enquiries and leads through calls, WhatsApp, email and other channels. Contact and follow up with leads regularly. Maintain and update customer information in the CRM software.
Explain project details, products/services, pricing, availability and payment plans to customers. Coordinate with the sales team for site visits, meetings and customer requirements. Maintain daily call logs and follow-up records.
Track leads and update their status in the CRM. Handle customer queries and resolve basic concerns. Coordinate with internal teams to ensure smooth customer communication. Prepare daily/weekly/monthly reports on leads, calls and conversions.
Support the sales team in achieving assigned targets. Maintain positive relationships with existing and potential customers.