Handle incoming and outgoing calls from customers and branches. Contact customers regarding orders, feedback, complaints and service-related queries . Follow up with customers and resolve their queries professionally.
Coordinate with store branches and Admin Office for customer requirements. Maintain customer details, call records and follow-up status in MS Excel/CRM software . Make regular follow-up calls and update the status.
Handle customer complaints and escalate issues to the concerned department. Maintain daily call reports and prepare basic MIS reports. Support the Admin team in day-to-day CRM and backend activities . Valuable communication and basic MS Excel knowledge required.
Candidates with customer handling / telecalling / CRM experience are preferred.
📌 CRM Executive (Chennai)
🏢 Grace Mart Private
📍 Chennai
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