As a Credit Operation Executive, you will play a crucial role in our back-office operations, specifically within the CLM Domestic BFSI department. Your primary focus will be on managing and overseeing credit-related operations, ensuring smooth and efficient processes. You will act as a liaison between customers and the company, handling inquiries, resolving issues, and providing accurate information about our products and services.
Your expertise will contribute to maintaining positive customer relationships and driving business growth.
Responsibilities
- Handle customer inquiries and provide timely responses, ensuring a high level of customer satisfaction.
- Process and manage credit applications, ensuring accurate and efficient evaluation.
- Review and analyze credit reports and financial documents to make informed decisions.
- Maintain and update customer records, ensuring data accuracy and confidentiality.
- Collaborate with other departments to resolve complex credit-related issues.
- Monitor and analyze credit trends and patterns to identify potential risks and opportunities.
- Implement and enforce credit policies and procedures,
ensuring compliance with regulations.
- Provide regular reports and insights on credit operations to the management team.
- Train and mentor junior team members on credit processes and best practices.
- Stay updated with industry trends and best practices in credit management.
Qualifications
- Bachelor's degree in Finance, Business Administration, or a related field.
- Minimum 2 years of experience in a credit operations or customer care role.
- Strong knowledge of credit processes, underwriting, and risk assessment.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proficiency in using MS Office and credit management software.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Ability to work independently and manage multiple tasks simultaneously.
- Strong problem-solving and conflict resolution skills.
- Attention to detail and a commitment to maintaining high standards of accuracy.
- Willingness to learn and adapt to recent technologies and industry trends.