We are looking for an enthusiastic and target-oriented School Admission Counsellor to handle tele-counselling, parent interactions, lead follow-ups, and admission conversions.
Key Responsibilities:
- Handle inbound and outbound calls with parents regarding school admissions.
- Counsel parents and students about the school, curriculum, facilities, fee structure, and admission process.
- Follow up regularly with prospective parents and convert leads into registrations and admissions.
- Maintain and update lead status, follow-ups, and counselling remarks in CRM/Excel.
- Schedule campus visits and coordinate with parents for further admission discussions.
- Handle parent queries professionally and provide timely resolutions.
- Follow up on registrations, documentation, fee payments, and pending admissions.
- Maintain daily calling and follow-up targets.
- Achieve assigned weekly and monthly admission targets.
- Prepare daily reports covering calls, connected leads, follow-ups, visits, registrations, and admissions.
- Coordinate with the school admission and operations teams for smooth admission processing.
Key Skills:
- Excellent communication and tele-counselling skills
- Robust convincing and relationship-building abilities
- Good Hindi and English communication
- Comfortable working with calling targets and CRM
- Positive attitude and strong follow-up skills
- Prior experience in school/education admissions will be preferred