- Sourcing: Partner with hiring managers to identify staffing needs and source top-tier talent.
- Screening: Screen resumes, conduct initial phone interviews, and manage interview schedules.
- Onboarding: Design and deliver a seamless orientation program to integrate new hires.
- Offboarding: Manage exit processes, conduct exit interviews, and analyze turnover trends.
2. Employee Relations & Culture Engagement
- Advisory: Serve as the trusted point of contact for employee inquiries regarding policies and perks.
- Conflict Resolution: Investigate workplace grievances objectively and recommend fair resolutions.
- Engagement: Develop, execute, and track employee morale surveys and team-building events.
- Performance Support: Guide managers on performance improvement plans (PIPs) and disciplinary actions.
3. Compliance, Policies & Risk Management
- Legal Alignment: Maintain strict compliance with all local, state, and federal labor laws.
- Handbook Management: Update the employee handbook yearly to reflect changing labor regulations.
- Auditing: Conduct regular internal audits of personnel files, I-9 forms, and compliance posters.
- Safety: Support workplace safety initiatives and manage workers' compensation claims.
4. Compensation, Benefits & HRIS Administration
- System Ownership: Maintain accurate, up-to-date digital employee records in the HRIS.
- Benefits Admin: Lead open enrollment, process lifestyle perks, and resolve insurance billing issues.
- Payroll Liaison: Audit timecard data and collaborate with finance to ensure accurate payroll.
- Leave Management: Oversee FMLA, short-term disability, and standard paid time off (PTO) requests.
5.
Training & Development
- Skill Mapping: Identify skills gaps across departments in collaboration with team leads.
- Coordination: Organize mandatory compliance training (e.g., anti-harassment) and skilled tracks.
- Time-to-Hire: Average calendar days taken to fill open job vacancies.
- Cost-per-Hire: Total recruitment spend divided by the total number of hires.
- 90-Day Retention Rate: Percentage of new hires remaining after three months.
- Early Turnover Rate: Percentage of employees leaving within their first year.
- Offer Acceptance Rate: Percentage of extended job offers accepted by candidates.
Employee Engagement & Relations
- Employee Net Promoter Score (eNPS): Likelihood score of employees recommending LTK as a workplace.
- Absenteeism Rate: Average number of unplanned absences across teams per quarter.
- Grievance Resolution Time: Average days taken to close internal employee complaints.
- Survey Participation Rate: Percentage of active employees completing internal feedback surveys.
Operational Efficiency & Compliance
- HRIS Data Accuracy: Percentage of error-free employee records during quarterly audits.
- Compliance Audit Score: Zero infractions or fines on legal, I-9, and safety audits.
- Onboarding Satisfaction Score: Average rating from new hires regarding their onboarding experience.
- Offboarding Processing Time: Time taken to clear final settlements and exit formalities.
Training & Development
- Training Completion Rate: Percentage of staff completing mandatory compliance and safety courses.
- Training ROI Rating: Post-training performance improvement scores reported by department heads.