- Handle incoming calls and event enquiries professionally.
- Make outbound calls to prospective clients and leads.
- Understand client requirements and provide suitable venue information.
- Handle enquiries for weddings, receptions, corporate events, social events, conferences, and other functions.
- Explain venue facilities, halls, packages, inclusions, exclusions, and relevant venue policies.
- Coordinate with the Sr. Sales Manager for key and high-value enquiries.
Follow-Ups & Lead Conversion:
- Follow up regularly with all assigned leads and enquiries.
- Follow up on quotations and proposals shared with clients.
- Maintain proper follow-up schedules and ensure no enquiry is missed.
- Record client feedback and requirements during follow-ups.
- Work towards converting enquiries into site visits and confirmed bookings.
- Maintain a professional relationship with prospective and existing clients.
CRM & Data Management:
- Enter all new enquiries into the CRM accurately and promptly.
- Update lead details after every call, meeting, or client interaction.
- Maintain accurate information regarding:
- Client details
- Event date
- Event type
- Number of guests/PAX
- Venue requirement
- Client requirements
- Quotation status
- Follow-up status
- Next follow-up date
- Lead conversion status
- Ensure CRM records are complete and up to date.
Walk-In Guests & Venue Show Rounds:
- Welcome walk-in guests professionally.
- Understand their event requirements.
- Conduct professional venue show rounds.
- Showcase and explain available halls, event spaces, facilities, and amenities.
- Answer client queries during the venue visit.
- Collect complete enquiry details from walk-in guests.
- Update walk-in enquiries in the CRM and conduct timely follow-ups after the visit.