Reports To: Programme Manager – Convergence & Operations
Working Hours: 5:00 AM – 6:00 PM
Salary: ₹15,000 – ₹25,000 per month
Job Objective To ensure that every worker interaction, registration, referral, Worksite Learning Visit and convergence request is recorded accurately and on time on the platform.
Key Responsibilities
- Perform all data-capture functions of the centre during the assigned working period in the sequence and formats prescribed in the Operations Manual.
- Conduct the pre-opening system-readiness check.
- Record morning worker footfall.
- Carry out worker registration, renewal and profile updates.
- Enter scheme applications and related information.
- Log grievances and convergence requests.
- Record Worksite Learning Visit and vehicle-trip information.
- Help workers fill and submit online applications for APBOCWWB and converged departmental schemes.
- Assist with biometric capture and document uploads.
- Maintain digital and physical records, including registers, application copies and correspondence.
- Ensure records are organised, complete and auditable.
- Generate and share the daily footfall and convergence summary with the Programme Manager.
- Support the Programme Manager in preparing weekly reports.
- Provide basic troubleshooting for centre hardware.
- Escalate unresolved IT issues to the Technology Agency's helpdesk.
- Ensure all data entered is accurate, complete and compliant with applicable data-protection requirements.
- Reconcile and hand over the day's records to the Programme Manager.
- Enter by 9:00 AM on the next working day any afternoon transaction that could not be recorded on the day.
Qualifications
- Graduate with a recognised computer certificate such as DCA, PGDCA or equivalent.
- Typing speed of at least 30 words per minute in English and/or Telugu.
- Working knowledge of office and data-entry applications.
- Basic documentation and computer skills.
Key Skills
- Data entry
- MS Office / office applications
- Telugu and/or English typing
- Digital platform operations
- Documentation
- Attention to detail
- Basic computer troubleshooting
- Record keeping
- Data accuracy and confidentiality