IMTS Institute is seeking a Collection Executive to manage fee collection processes, follow up with students regarding pending payments, and maintain accurate payment records. The role requires robust communication, negotiation, and customer service skills.
Key Responsibilities
Contact students/customers regarding pending fees, installments, and outstanding payments.
Make regular inbound and outbound calls for payment collection and follow-ups.
Explain payment schedules, due dates, and available payment options.
Follow up with customers through calls, WhatsApp, and email.
Handle payment-related queries and resolve basic billing concerns.
Maintain accurate records of collections,
pending payments, commitments, and follow-ups in CRM/Google Sheets.
Track promised payment dates and ensure timely collection.
Coordinate with the Admissions, Accounts, and Customer Support teams regarding payment issues.
Escalate long-pending or difficult cases to the reporting manager.
Maintain daily collection
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits
- Flexible schedule
- Paid sick time
- Paid time off