We are looking for a highly skilled and experienced Collection Agent to join our team at Equinox Labs Private Limited. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.
Roles and Responsibility
- Manage and resolve customer complaints professionally.
- Develop and implement effective collection strategies to meet business objectives.
- Build strong relationships with customers to ensure timely payments.
- Conduct field visits to collect payments and resolve issues.
- Collaborate with internal teams to resolve complex customer issues.
- Analyze customer data to identify trends and areas for improvement.
Job Requirements
- Any graduate degree from a recognized institution.
- Proven experience in collections or a related field.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Robust problem-solving and analytical skills.
- Familiarity with industry-standard software and tools.