Job Title : Genesys Cloud Engineer

nLocation : Pune, Chennai

nWork Type : Hybrid

nSalary: Rs. 15 Lacs to 32.10 Lacs

nExperience - 4-12 Years

nNotice Period: 90 days

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nAbout ARA's Client – Leading Technology Firm

nARA's Client is a prominent player in the technology sector, known for their cutting-edge solutions and commitment to excellence. They focus on delivering transformative services to clients across various industries. The organization fosters a culture of collaboration and continuous improvement, making it an ideal workplace for talented professionals.

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nRole Summary

nThey are seeking a Genesys Voice Platform expert who will provide technical support and ensure the stability of their systems. The ideal candidate will play a crucial role in diagnosing issues and delivering effective resolutions.

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nKey Responsibilities

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- Provide L1–L2 technical support for infrastructure and applications.
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- Act as the primary interface with users to diagnose issues.
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- Ensure service stability and quality support across platforms.
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- Manage user provisioning and call routing.
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- Support SIP Trunking and telephony troubleshooting.
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- Perform incident and problem management.
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- Integrate Genesys Cloud with various enterprise applications.
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- Support AI capabilities such as Predictive Routing and Virtual Agents.
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nMust-Have Qualifications

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- 8-12 years of experience in Genesys Voice Platform.
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- Hands-on experience with Genesys Cloud administration.
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- Strong troubleshooting and analytical skills.
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- Excellent communication and customer-facing abilities.
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- Bachelor's Degree in Engineering or related field.
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nNice to Have

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- Experience with AWS or Azure.
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- Familiarity with ITIL framework.
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- Certifications in Genesys Cloud or Microsoft Azure.
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- Exposure to AI technologies.
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nBehavioral Competencies

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- Strong ownership mindset.
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- Excellent stakeholder communication.
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- Ability to work collaboratively.
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- Passion for customer experience transformation.
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nWhy Join Us

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- ARA's Client offers a dynamic work environment focused on innovation.
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- They provide opportunities for professional growth and development.
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- The organization values diversity and inclusion.
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- Employees can make a significant impact on client success.
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