Job Title: Clinic Manager – Healthcare Operations

Location: Kesavadasapuram, Thiruvananthapuram

Employment Type: Full-time

We are looking for an experienced, dependable and highly organised Clinic Manager to oversee the operations, administration and business development activities of a speciality healthcare centre in Thiruvananthapuram.

The ideal candidate should have experience in healthcare operations, hospital/clinic administration, diagnostics, pharmaceutical sales/operations or a related healthcare field. The candidate should be capable of independently coordinating staff, patient services, administration, marketing, business development and basic accounts-related activities.

KEY RESPONSIBILITIES

- Oversee the day-to-day operations of the clinic and ensure smooth functioning of all departments.
- Supervise and coordinate reception, administrative and support staff.
- Ensure efficient patient flow, appointment scheduling and front-office operations.
- Monitor staff attendance, discipline, work allocation and performance.
- Develop, implement and monitor clinic SOPs and operational processes.
- Coordinate with doctors, laboratory, pharmacy and other service departments.
- Handle patient queries, complaints and feedback professionally and ensure a high standard of patient service.
- Coordinate with vendors, suppliers and external service providers.
- Maintain administrative records, operational documentation and reports.
- Prepare daily, weekly and monthly MIS reports for management.
- Coordinate day-to-day accounts, billing, expenses, payments and financial documentation.
- Work closely with the accountant and management for routine accounts, expense monitoring and financial reporting.




- Develop and implement business development strategies to increase patient footfall and support the growth and revenue of the clinic.
- Identify opportunities for current services, partnerships, referral networks and institutional collaborations.
- Build and maintain professional relationships with doctors, hospitals, healthcare organisations, corporates and other referral partners.
- Handle feedback and relationship management with referral partners.
- Plan and coordinate clinic marketing, branding and promotional activities.
- Coordinate digital marketing, social media activities, local outreach programmes, health camps, CME/educational programmes, promotional campaigns and special events.
- Monitor the effectiveness of marketing and business development activities and report outcomes to management.
- Support recruitment, onboarding, training and performance monitoring of clinic staff.
- Identify operational problems and implement practical solutions.
- Ensure that all operational, marketing and business development activities follow clinic policies, professional standards and ethical healthcare practices.
- Maintain confidentiality and professionalism while handling patient, staff and business information.
- Take ownership of overall clinic operations and provide regular updates to management.
- Perform any other responsibilities assigned by the Management/Director.

CANDIDATE REQUIREMENTS
- Minimum 3 years of relevant professional experience – Required.




- Experience in healthcare operations, hospital/clinic administration, diagnostics, pharmaceutical industry, healthcare marketing, pharmaceutical sales or a related healthcare field will be considered.
- Candidates with experience in healthcare operations, team management, business development or managerial responsibilities will be preferred.
- Good verbal and written communication skills.
- Strong organisational, coordination and people-management skills.
- Good interpersonal and relationship-management skills.
- Basic understanding of accounts, billing, expenses and financial documentation.
- Experience or interest in healthcare marketing and business development.
- Comfortable with computers, MS Excel, reports and MIS preparation.
- Ability to handle multiple responsibilities and work independently.
- Ability to identify problems, take initiative and implement practical solutions.

PERSONAL QUALITIES WE VALUE
- Trustworthy and honest
- Reliable and responsible
- Punctual and disciplined
- Sincere and hardworking
- Excellent communication and interpersonal skills
- Organised and proactive
- Professional and presentable
- Calm and mature while handling difficult situations
- Willing to take responsibility and ownership
- Able to work independently with minimal supervision

Experience: Minimum 3 years – Required Relevant experience may include healthcare operations, hospital/clinic administration, pharmaceutical industry, diagnostics, healthcare sales and marketing, business development or related healthcare management roles.

Work Location: In person – Kesavadasapuram, Thiruvananthapuram

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

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