Job Title - Clinic Manager/Store Manager/Store In-charge

Job Objective -

We are seeking a dedicated and capable Clinic Manager to oversee the daily Sales & Administrative operations of our clinic in Gurgaon.

In this role, you will play a pivotal part in implementing procedures aimed at optimizing patient care while effectively managing the clinic's operations.

-

Clinical Store Operations

- Organize clinical records, patient health records, and other essential documents and resources.
- Foster clear and effective communication with clinic employees, including medical practitioners and representatives.
- Develop, implement, and monitor the clinic's budget, billing system, and inventory.
- Oversee the purchase, maintenance, and repair of clinical store equipment.
- Develop, implement, and maintain store policies and procedures.
- Supervise the planning, preparation, and distribution of patient charts and medical records.

Customer service:
- Assisting customers/patients with their queries at the Clinic. Welcome all patients/walk-ins in a responsible fashion.

Sales Development:
- Drive clinic sales by proactively reaching out to leads, converting them into customers, and nurturing relationships with the clinic's existing customer database.
- Utilize channels such as WhatsApp groups, calls, and community engagement to maintain solid connections.
- Ensure timely achievement of the sales targets assigned to the clinic.

Brand Promotion:
- Promote the principles on which the Brand BOHECO is formed. Strive to increase footfall and conversions of patients at the clinic.

Documentation & Reporting:
- Maintaining a list of issued prescriptions, patient case record forms, and submit monthly and annual reports covering the qualitative and quantitative aspects related to this function.

Client Feedback:




- Obtaining product performance and patient progress reviews from clients every fortnight to aid them with improving their quality of life.

Clinic Management:
- Ensure that all the equipment specially purchased for the store is handled appropriately, stored appropriately after use, and kept in an orderly manner including conducting AMCs when required.
- Supervise that the customers/patients who visit the clinic for seeking treatment are handled smoothly without any hurdles.
- Proactive and smooth conduct of Follow up visits of patients.
- Keep a detailed record of all medicines purchased and used during the check-ups.
- Manage inventory of BOHECO related products
- Record, manage, and close each order/walk-in patient/customer and sale.
- Looking after the daily operations and up-keep of the clinic

Other Responsibilities -
- Conducting or requesting the conduct of screening and diagnostic tests to reveal health issues.
- Calming anxious and distressed patients.

Department -

You will work in Business Development & Marketing function. In this function, you will work along with the Manager – Business Development & Retail as your supervisor.

Education -

UG: Any Graduate: Healthcare administration, health services administration

PG: Master’s degree: Healthcare Management

Skills-

- Knowledge of procuring supplies, equipment, and staff needed at the clinic.
- Proficiency in managing budgets, billing, and negotiating with suppliers and vendors.
- Exceptional interpersonal skills for liaising with patients, customers, and specialists.
- Excellent Verbal and Written – English and Hindi communication skills.
- Proactive at problem solving, being adaptable, and having commercial awareness.

Candidates from the Retail background (Beauty & Cosmetics/ Health & Wellness) highly preferred.

📌 Clinic Manager (Gurugram)
🏢 Bombay Hemp Company Private
📍 Gurugram