Key Responsibilities:

Operational Support and Incident Management

- Monitor ServiceNow queues, incidents, change orders, and support emails on a regular basis.

- Review and respond to Sev 1, Sev 2, and Sev 3 tickets within agreed service levels.

- Investigate and resolve access-related and application-related issues raised by users and application teams.

- Support urgent business requests, including testing-related access requirements, where applicable.

User and Access Administration

- Manage Okta group mapping for existing applications, including assignment and removal of groups.

- Assign Okta groups to users based on approved access requests.

- Create external user accounts for applications in line with approved business requests.

- Update primary email addresses for external users when required.

- Reset passwords for external users and perform MFA resets as needed.

- Create Okta groups to support application onboarding and access requirements.

Application Onboarding and Configuration

- Support onboarding of new applications in Okta, including SAML, OIDC, and service applications.

- Implement approved configuration changes for existing applications.

- Partner with application owners and TPMs to understand onboarding requirements, identity provider setup, and authentication needs.

Policy and Identity Administration

- Create and manage authentication and access policies for applications.

- Manage password, MFA enrollment, and global session policies across the Okta environment.

- Create and maintain Identity Providers in Okta.

- Manage authorization servers, including scopes, claims, and access policies.

Platform Administration and Continuous Improvement

- Manage Okta branding elements, including themes, hosted pages, and custom email templates.

- Create and maintain Okta automations and workflows.





- Monitor current Okta feature releases and assess their impact on applications and services.

- Contribute to the continuous improvement of CIAM processes and platform capabilities.

Reporting and Documentation

- Provide standard and custom Okta reports to application owners on request.

- Maintain process documents, standard operating procedures, and support documentation in Wiki and Confluence.

- Keep operational and knowledge documents current to support effective service delivery.

Qualifications

- Bachelors degree in computer science, Information Technology, or a related field, with 14 years of relevant professional experience.

- Good understanding of Okta CIAM capabilities and platform administration.

- Experience in user lifecycle management, access management, and group-based access control.

- Knowledge of SAML, OIDC, Identity Providers, and authentication mechanisms.

- Experience managing authentication, access, password, MFA, and session policies.

- Strong understanding of IAM concepts and secure access management, with good problem-solving skills.

- Knowledge of delegated authentication concepts.

- Foundational knowledge of related platforms/tools such as Active Directory (AD), Workday, and CyberArk.

- Familiarity with Okta workflows, branding, and authorization server configuration.

- Experience with ServiceNow is preferred.

- Strong troubleshooting, analytical, and incident management skills.

- Good communication, documentation, and stakeholder management skills.

- Ability to work collaboratively with application owners, TPMs, and support teams.

Key Attributes

- Strong attention to detail and operational discipline.

- Ability to manage priorities effectively in a fast-paced environment.

- Service-oriented mindset with a focus on quality and timely resolution.

- Commitment to process compliance, documentation, and continuous improvement.

📌 CIAM OKTA Support (Delhi)
🏢 Marsh Mclennan
📍 Delhi