Location- Ghansoli (Navi Mumbai)

Role & responsibilities

- Support & Troubleshooting:
- Serve as the first point of contact for Ivalua-related support requests.
- Manage and resolve tickets in Jira by diagnosing, troubleshooting, and providing solutions to users located in Belgium, Germany, USA, India, France, Finland, Poland and potentially other countries.
- Escalate unresolved issues to AMS team (external partner) or Ivalua as necessary and follow up on progress.
- Configuration and solution design
- Configuration and design of the Ivalua platform tailored to our company's needs.
- Develop and maintain web services (SOAP, REST, APIs) and work with CSV, XML, and other business standard document types for internal use.
- Coordination & Communication:
- Work closely with the SAP team to address integration-related issues.
- Coordinate with the AMS team for complex issues requiring deeper analysis.
- Liaise with Ivalua for critical system issues or software bugs.
- Documentation & Reporting:
- Maintain up-to-date knowledge base articles for common issues and solutions.
- Provide regular reports on ticket resolution status, trends, and recurring issues.
- Suggest improvements based on user feedback and issue patterns.




- Ensure compliance with John Cockerill's policies and procedures in all support activities.

Required Skills & Qualifications:

- 15-18 years of experience in configuration and design of the Ivalua platform.
- Strong understanding of Ivalua integration framework.
- Strong understanding of Procure-to-Pay (P2P), and Source-to-Pay (S2P) processes.
- Certifications: Ivalua L2 required and L3 certifications are strongly preferred.
- Experience building web services (SOAP, REST, APIs) and working with CSV, XML, and other business standard document types for internal systems.
- Experience with ETL, EDI, cXML, and data migration.
- Proficiency in SQL querying.
- Good knowledge of SAP MM P2P process strongly preferred.
- Experience with ticketing systems (Jira preferred).
- Solid analytical and troubleshooting skills.
- Excellent English communication skills (verbal & written) to support global users.
- Ability to work independently and as part of a team
- Flexibility to support users in multiple time zones.

If interested kindly share your updated CV on [email protected]

📌 Chief Manager- Ivalua (Senior Consultant) (Navi Mumbai)
🏢 John Cockerill
📍 Navi Mumbai