We are looking for a Chat Support Executive to handle customer complaints and queries through social media channels.
Key Responsibilities:
- Handle customer queries through chat, WhatsApp, and other online channels.
- Manage customer queries and complaints received through social media platforms.
- Respond to customer comments, messages, and complaints professionally
- Provide accurate information regarding shipments, deliveries.
- Track shipments and update customers about delivery status.
- Resolve customer complaints and issues professionally.
- Coordinate with the operations and delivery teams for timely resolution.
- Maintain proper records of customer conversations and complaints.
- Maintain a positive brand image and ensure good customer satisfaction.
- Good communication and typing skills.
- Basic knowledge of social media platforms.
- Valuable customer-handling and problem-solving skills.
Requirements:
- Good written and verbal communication skills.
- Basic computer knowledge.
- Comfortable using chat, email, and WhatsApp.
- Good typing speed and accuracy.
- Customer-focused and problem-solving attitude.
- Minimum 6 months of Experience
Interested candidates can share their resume at: (phone hidden) Pay: ₹15,000.00 - ₹16,500.00 per month
Work Location: In person
📌 Chat Support Executive (Gurugram)
🏢 JEPL
📍 Gurugram
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