Chat Process Executive –

Position: Chat Process Executive

Experience: 0–2 years

Location: Mumbai

Employment Type: Full-time

Job Responsibilities

Handle customer queries through chat support in a professional and timely manner.

Understand customer concerns and provide accurate information and solutions.

Maintain proper communication and ensure a positive customer experience.

Handle multiple chat conversations efficiently while maintaining response quality.

Follow company processes, SOPs, and quality standards.

Escalate complex issues to the appropriate team or supervisor.

Maintain accurate records of customer interactions.

Achieve assigned productivity, quality, and response-time targets.





Coordinate with internal teams for issue resolution when required.

Requirements

Excellent written English communication skills.

Positive typing speed and accuracy.

Strong customer-handling and problem-solving skills.

Basic knowledge of MS Office and computer applications.

Ability to multitask and work under pressure.

Freshers can apply; prior chat/customer support experience will be an advantage.

Preferred Skills

Customer Service | Chat Support | Written Communication | Typing Skills | Problem Solving | Multitasking | MS Office

📌 Chat process executive (Mumbai)
🏢 BDS Services
📍 Mumbai