Company Description: HAMSA Rehab is a specialized rehabilitation center in the heart of Chennai, dedicated to individuals recovering from brain injury, stroke, and spinal cord injury. The center offers a 40-bed facility with premium rehabilitation services at moderate costs, making quality care accessible. Its multidisciplinary offerings include speech therapy, occupational therapy, vocational and community-based programs, physical therapy, and psychological therapy.

Care is led by an experienced team of medical professionals who apply evidence-based practices to deliver effective, compassionate rehabilitation. HAMSA Rehab provides a focused, supportive environment for long-term recovery and functional improvement.

Role Description: The Centre Head is responsible for the overall management and smooth functioning of the assigned center, including day-to-day operations, team supervision, patient service coordination, and interdepartmental alignment. The role ensures effective coordination with HR, Accounts, Purchase, Marketing, Business Development, and other support functions to maintain operational efficiency, patient satisfaction, service quality, and branch-level business performance. The position is accountable for handling all staff within the respective branch, monitoring Centre performance, and managing the presentation of Profit & Loss (P&L;) for the assigned Centre.

This role also supports process discipline, service standards, and organizational goals at the branch

Roles & Responsibilities:

Oversee complete day-to-day operations of the assigned Centre and ensure smooth functioning of all branch activities.

Handle and supervise all staff working in the respective branch, ensuring discipline, productivity, attendance control, and performance monitoring.

Coordinate effectively with HR, Accounts, Purchase, Branding, Marketing, Business Development, Administration,



and other departments for smooth branch operations.

Ensure high levels of patient satisfaction through timely service delivery, complaint resolution, proper communication, and service quality monitoring.

Monitor the quality of rehabilitation and support services delivered at the Centre in coordination with clinical and non-clinical teams.

Ensure proper implementation of organizational policies, operational procedures, and service standards at the Centre level.

Maintain branch-level administrative control, including infrastructure upkeep, cleanliness, safety, equipment availability, and general facility readiness.

Review daily operational issues and resolve branch-level concerns in a timely and professional manner.

Prepare, review, and present the Profit & Loss (P&L;) statement and other branch performance reports for the assigned centre.

Track centre revenue, expenses, cost control measures, and operational efficiency in coordination with the Accounts team.

Support business growth initiatives by coordinating with Marketing and Business Development teams for local outreach, referrals, branding activities, and patient conversion support.

Ensure proper stock coordination and purchase planning for branch requirements along with the Purchase and Stores functions.

Conduct regular staff meetings and coordinate with department teams to ensure alignment of targets, responsibilities, and service delivery expectations.

Maintain branch records, reports, compliance documents,



and operational updates as required by management.

Ensure timely escalation of critical issues to senior management and follow through until closure.

Support recruitment coordination, onboarding facilitation, shi planning, and manpower utilization for the branch in consultation with HR.

Encourage teamwork, accountability, professional conduct, and a patient-centric culture across the centre.

Participate in management reviews, branch review meetings, audits, and internal coordination meetings as required.

Work towards achievement of branch operational targets, financial performance, patient experience standards, and service excellence.

Skillsets & Qualities :

Leadership & Team Management: Ability to lead, guide, and control branch staff effectively.

Operational Management: Strong understanding of branch operations, workflow coordination, and service delivery.

Patient Service Orientation: Commitment to patient satisfaction, service quality, and complaint handling.

Financial Acumen: Basic to robust understanding of branch accounts, budgeting, expense control, and P&L; presentation.

Coordination Skills: Ability to work closely with multiple departments for smooth branch functioning.

Problem Solving: Capable of identifying operational issues and resolving them promptly.

Communication Skills: Good verbal and written communication skills in coordinating with staff, patients, and management.

Planning & Reporting: Ability to monitor branch activities, prepare reports, and track performance indicators.

Adaptability & Accountability: Ability to manage changing priorities and take ownership of branch outcomes.

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Paid sick time
- Provident Fund

Work Location: In person

📌 Centre Head - Operations (Nandanam)
🏢 Hamsa Rehab Medical Services Private
📍 Nandanam