We are hiring a Call Auditor to monitor and evaluate customer calls, identify quality gaps beyond system parameters, and drive continuous improvements in current processes to enhance customer experience and overall performance.

Job Role & Responsibilities;

- Audit inbound and outbound customer calls as per defined quality parameters.
- Identify gaps beyond system-defined checkpoints and suggest process improvements.
- Provide actionable feedback to Team Leaders and agents to improve call quality and customer experience.
- Track recurring quality issues and share insights for corrective action.
- Prepare quality reports and highlight trends, risks, and improvement opportunities.

Key Skills & Expectations;

- Strong analytical and listening skills.
- Ability to think beyond the system and contribute to improving current mechanisms and process achievements.
- Positive communication and feedback delivery skills.

Qualification

- Any Graduate (preferred).
- 1–2 Years of experience as Quality Analyst in call center.

Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Call Quality Analyst - Call Center (Kochi)
🏢 Maruti Suzuki (Popular Vehicles u0026 Services)
📍 Kochi