Company Description YesMadam is India’s most trusted and transparent home salon platform, offering tech-enabled beauty and wellness services delivered directly to customers’ homes. Since 2017, the company has grown to serve over 12 million customers through 10,000+ beauty professionals across more than 55 cities, with a unique per-minute pricing model designed to combat overpricing and product duplication. YesMadam operates an asset-light franchise model that has created sustainable employment and profitable franchisees, including in tier-three cities.

The company is now expanding towards 300+ cities and advancing YesMadam 2.0, an AI-driven personalized beauty and wellness experience. Backed by a diverse team of IIT graduates, MBAs, and experienced professionals, YesMadam combines technology, operations, education, and marketing to build customer trust and reshape the beauty and salon industry.

Role Description This is a full-time, on-site Caller role based in Gurugram. The Caller will handle inbound and outbound calls to support customers with booking, rescheduling, and canceling beauty and wellness services, while providing clear information on pricing, packages, and promotions. The role includes updating customer details in internal systems, coordinating with beauty professionals and operations teams to ensure smooth service delivery,



and following up on customer queries and feedback.

The Caller will adhere to call scripts and service standards, meet daily and weekly call targets, and escalate complex issues to the appropriate team members when needed. Regular responsibilities also include maintaining call logs, contributing to process improvements, and upholding a courteous, skilled tone in every interaction.

Qualifications

- Strong verbal communication skills in English and Hindi, with clear articulation and active listening abilities.
- Customer service and relationship-building skills, including empathy, patience, and a solution-oriented approach.
- Basic computer literacy and familiarity with call center tools or CRM systems to manage call logs and customer data.
- Ability to work in a fast-paced environment, handle high call volumes, and meet performance targets and KPIs.
- Good organizational skills, attention to detail, and reliability in following processes and call scripts.
- Prior experience in call centers, customer support, or telecalling roles in service or e-commerce sectors is an advantage.
- Comfort working on-site in Gurugram, with flexibility for shift-based schedules as required by business needs.
- Minimum high school diploma; a graduate degree in any discipline is preferred.

📌 Caller (Gurugram)
🏢 YesMadam
📍 Gurugram