Eox Future Tech Pvt Ltd provides outsourced services to an innovative online platform connecting users in South East Asia. We are seeking a Call Centre Executive to match requests between parents, students, and tutors, ensuring seamless communication and coordination. The ideal candidate will be fluent in English, have strong customer service skills, and be tech-savvy to manage the platform’s admin panel.
Knowledge of Mandarin Chinese will be an added advantage.
Key Responsibilities:
Communication & Coordination:
Serve as the primary point of contact for parents, students, and tutors.
Manage tutor bookings, schedule classes, and address queries via phone, WhatsApp, and email.
Ensure smooth and professional communication between all parties.
Follow up with overseas clients regarding assignments and requirements.
Tutor & Student Management:
Handle tutors from Level 1 to University level across various subjects.
Guide tutors on platform usage and support them with administrative processes.
Assist in tutor onboarding, verification, and scheduling.
Customer Support & Issue Resolution:
Address inquiries, complaints, and concerns professionally and efficiently.
Maintain a high standard of customer service by ensuring transparent and empathetic communication.
Mediate conflicts or misunderstandings between tutors and parents/students.
Administrative & Platform Management:
Adapt to and use the admin panel of the platform for daily operations.
Maintain accurate records of all communications and tutor-student interactions.
Regularly update schedules and ensure data accuracy in the system.
Leadership & Team Growth:
Take on leadership responsibilities as the company expands.
Train and manage a growing call centre team.
Implement call centre best practices to improve efficiency and response times.
Requirements:
Fluent in spoken and written English with clear and professional communication skills.
Strong computer skills – ability to learn and operate an admin panel.
Excellent phone, WhatsApp, and email etiquette.
Problem-solving and conflict resolution skills.
Multitasking & adaptability – willing to take on different responsibilities in a growing environment.
Leadership qualities – ability to manage a team as the business scales.
Knowledge of Mandarin Chinese will be an added advantage.
Previous experience in a call centre, customer service, or education-related role is a plus.
Work Environment:
Office-based role in Madurai.
Work hours aligned with South East Asia business hours.
Working days and holidays will follow the assigned overseas client's calendar.
Career growth opportunities as the company expands.