Responsibilities

- Handle inbound and outbound customer calls with professionalism and efficiency.

- Address customer inquiries and resolve issues promptly, ensuring a positive customer experience.

- Maintain detailed and accurate records of customer interactions and transactions.

- Collaborate with team members to achieve call centre targets and enhance overall performance.

- Utilize problem-solving skills to manage and escalate challenging situations as needed.

- Ensure compliance with company policies and procedures in all customer interactions.

- Provide feedback and suggestions for process improvements to enhance service delivery.

- Engage in continuous learning to keep up-to-date with product knowledge and call centre protocols.

Location

Infantry Road, Bengaluru, Karnataka, India 560001

Qualification

Bcom, BBA

Department

General, Call Centre

Skills

Problem Solving

Effective Communication

Attention to Detail

Multitasking Abilities

Team Coordination

📌 Call Centre - Executives (Bengaluru)
🏢 Nextenti Tech Private
📍 Bengaluru