About the Role

We are looking for a Call Center Coordinator to manage and coordinate day-to-day call center operations for our political research, public opinion, survey, and outreach projects.

The ideal candidate should have strong communication and team-management skills, be comfortable working with data and reports, and be able to coordinate with callers and project teams to ensure smooth and timely execution of assigned projects.

Key Responsibilities

- Coordinate daily activities of the call center team and ensure smooth workflow.

- Allocate calling tasks to team members and monitor daily progress.

- Track call volumes, completion status, productivity, and project-wise targets.

- Ensure callers follow approved calling scripts, survey questionnaires, and project guidelines.

- Monitor the quality and accuracy of collected information.

- Coordinate with research and project teams regarding survey requirements and updates.

- Prepare and share daily and weekly performance reports.

- Identify operational issues and escalate them to the reporting manager.

- Conduct regular follow-ups with callers regarding pending tasks and targets.

- Maintain accurate records of calling activities and survey responses.

- Support training and onboarding of new callers.

- Ensure data confidentiality and compliance with company and project guidelines.

- Coordinate with field teams and other internal teams whenever required.





- Handle urgent project requirements and ensure deadlines are met.

Required Skills

- Excellent communication and interpersonal skills.

- Good knowledge of MS Excel / Google Sheets.

- Robust coordination and team-management abilities.

- Good understanding of data entry and reporting.

- Ability to work with targets and deadlines.

- Strong attention to detail.

- Ability to manage multiple tasks and projects simultaneously.

- Good problem-solving and follow-up skills.

- Comfortable working in a fast-paced environment.

- Knowledge of regional or local languages will be an added advantage.

Preferred Qualifications

- Bachelor’s degree in any discipline.

- 2–4 years of experience in call center coordination, telecalling operations, survey operations, research, or a similar role.

- Experience in political consultancy, public opinion research, election-related projects, or survey-based projects will be an advantage.

Key Performance Areas (KPIs)

- Daily calling and task completion.

- Team productivity and attendance.

- Data accuracy and quality.

- Survey completion rate.

- Timely submission of reports.

- Adherence to calling scripts and project guidelines.

- Effective coordination between the call center and project teams.

How to Apply

Send your CV to mailto:[email protected]

📌 Call Center Coordinator (Sahibzada Ajit Singh Nagar)
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📍 Sahibzada Ajit Singh Nagar