Company Description Ananya Child Development & Early Intervention Clinic, part of Ananya Learning Centre and Therapy Services, supports children with diverse educational and developmental needs, including LD, ADHD, APD, and Autism Spectrum Disorder. The clinic focuses on early identification and intervention to help infants, toddlers, and children improve their development and lead fuller, more independent lives.

Its integrated approach combines specialist therapies with strong parent collaboration, support, and training to deliver measurable outcomes. The team includes full-time therapists and visiting expert consultants across disciplines such as psychology, speech therapy, occupational therapy, behavior therapy, and creative therapies, all supported by continuous training and global knowledge sharing. Ananya regularly conducts workshops for parents and education professionals, reflecting its core values of knowledge sharing, integrity, and collaboration.

Role Description This is a full-time, on-site Call Center Customer Service Representative role based in Hyderabad. The representative will handle inbound and outbound calls from parents and caregivers, provide clear information about clinic services and programs, and manage appointment scheduling and follow-ups.

Daily responsibilities include responding to queries with empathy and professionalism, updating and maintaining accurate records in the clinic’s systems, and coordinating with therapists and administrative staff to ensure smooth communication and service delivery.



The role also involves monitoring call queues, addressing basic concerns or directing complex issues to appropriate team members, and supporting feedback collection to enhance the overall customer experience. The representative is expected to maintain confidentiality, follow established protocols, and contribute to a calm, supportive workplace for families.

Qualifications

- Candidates should possess strong customer-facing skills, including Customer Service and Customer Support, with the ability to handle phone conversations efficiently.
- Candidates should be able to foster positive outcomes through Customer Satisfaction and Customer Experience, focusing on empathy and clear communication.
- Candidates should demonstrate the ability to work effectively in a Customer Service Representatives function, managing call volumes and service requests in a structured environment.
- Excellent verbal and written communication skills in English; additional local languages are an advantage.
- Prior experience in a call center, clinic, hospital, or service-oriented environment is preferred.
- Strong organizational skills, attention to detail, and ability to use call management and basic computer systems or CRM tools.
- Ability to remain calm under pressure, maintain confidentiality, and interact sensitively with children’s families and caregivers.
- Minimum high school diploma; a degree in communications, psychology, social work, or a related field is an added advantage.

📌 Call Center Customer Service Representative (Hyderabad)
🏢 Ananya Child Development u0026 Early Intervention Clinic
📍 Hyderabad