About Officeworks:

Officeworks’ purpose is “ we bring big ideas to life at low prices”. It’s how we create shared value for customers, team members, suppliers, communities and shareholders.

We are Australia’s leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create, and Geeks2U.

Our products and services provide solutions to our diverse range of customers across Australia from households, students, small to large sized businesses, governments and schools.

Our culture is built on beginning with customer, doing the right thing, executing with accountability, and leading with ambition. We are one team who are proud to “wear the blues” and deliver for our customers.

We are an inclusive, forward-thinking organization where diverse perspectives enable innovation, continuous improvement and better outcomes for our customers and teams. The work we do plays an important role in helping Australians work, learn, create and connect.

Our Values:

Our values shape the way we work, our behaviours and how we interact with each other, our customers, suppliers and communities.

We begin with customer:

- We start with our customer’ needs in every decision.
- We offer simple, helpful and affordable solutions.
- We listen, learn and continuously improve.

We do the right thing:

- We lead with integrity and care for our team communities and planet.
- We work together safely and treat everyone with respect, inclusion, and trust.
- We collaborate across teams and think Officeworks-wide.

We execute with accountability:

- We are accountable for our decisions, actions, results, and mistakes.
- We stay across the details and focus on delivering what matters.
- We move with pace and agility to deliver outcomes.

We lead with ambition:

- We set bold ambitions that help us to win and transform.
- We are courageous with new ideas.
- We focus on transformation, not incremental steps.

About the Commercial Function: The Commercial team sits at the heart of Officeworks’ growth agenda. This function brings together customer needs, product innovation, services, supplier partnerships, merchandise planning, and channel growth to shape what Officeworks sells, how it competes, and the value it delivers across Retail, B2B, Government, and Education. This is a unique opportunity to contribute to one of the business’s most commercially impactful areas.

The team plays a key role in evolving Officeworks’ product and service offering, accelerating growth in high-potential channels (such as B2B and Education), expanding private label and exclusive ranges, strengthening supplier partnerships, and unlocking emerging category opportunities across areas like technology, facilities/janitorial supplies, educational resources, print, installation, telco, and managed services.

You will help build commercial capability from the ground up, shaping scalable ways of working, strengthening planning and decision-making, and driving outcomes that impact sales, margin, customer experience, inventory performance, and long-term growth.

These roles are best suited for people who enjoy:

- thriving in a growth-focused retail environment where commercial decisions directly influence customers, sales, margin, and competitiveness
- contributing to key growth areas, including B2B, Education, Government, private label, exclusive products, and emerging categories
- using insights (customer, competitor,



category, supplier, financial, inventory) to identify opportunities and inform decisions
- collaborating cross-functionally to turn commercial strategy into practical outcomes

Why this role exists: The Business Pricing Administrator processes, maintains, and updates product and pricing records to support B2B and Education customer acquisition, retention, and commercial operations. Operating within established standard operating procedures (SOPs), the role assists commercial category and B2B sales support teams by preparing accurate customer quotations (including as inputs to major bids and tender responses), mapping product coding for tenders, and maintaining system price files across micro, small, medium, corporate, education, and government accounts.

The role ensures high data accuracy, system integrity, and timely administrative turnaround across SAP pricing databases and contract repositories. By executing routine price file updates, verifying system inputs, and administering stakeholder inquiries, the Business Pricing Administrator enables smooth B2B channel execution and protects business margin compliance.

With technology continuing to evolve at a rapid pace, the role will work increasingly with AI tools to drive innovative, speed of customer response, commercial outcomes and internal efficiency.

Where you will make a difference:

B2B Customer Quoting and Tender Administration:

- Process customer price quotations and tender assessment requests following standardized templates and commercial rules
- Log incoming pricing inquiries from sales teams, routing non-routine requests or margin exceptions to pricing analysts for review
- Compile baseline product and pricing data to support customer account reviews, bids, and contract renewals
- Maintain contract lifecycle logs, recording key renewal dates, quote milestones, and customer contract updates in central files

Price File Maintenance and System Data Accuracy:

- Update customer-specific pricing catalogues, contract price files, and product master records in SAP systems following defined SOPs
- Verify price file data entries against standard templates to ensure 100% accuracy before system transmission
- Record cost-price adjustments and contract price updates in central databases under guidance from pricing leads
- Track system data changes, logging exceptions or missing SKU attributes for resolution by technical teams

Margin Support and Product Mapping:

- Cross-reference competitor product codes against internal SKU databases to assist tender preparation and product selection.
- Process standard product substitution updates following positive margin rules and guidance provided by pricing analysts
- Extract product cost and pricing files from core systems to support routine margin reviews and pricing audits
- Monitor database entries to ensure compliance with approved category margin guardrails and internal pricing directions

Reporting and Record Administration:

- Generate standard daily and weekly pricing reports, monitoring system throughput and file processing integrity




- Maintain administrative logs of stakeholder pricing queries, tracking response times and resolution SLAs
- Update central knowledge repositories, procedure documents, and administrative checklists to support team workflow consistency
- Execute all administrative duties in strict compliance with internal pricing policies, data privacy standards, and Trade Practices laws

Who you will be working with:

- Pricing Leadership: Partner directly with the Business Pricing Lead to receive daily task prioritization, operational direction, and pricing rule guidance
- Commercial and Sales Partners: Liaise with B2B Sales Specialists, account managers, and commercial support teams to clarify customer quotation inputs and respond to pricing inquiries.
- Systems and Data Partners: Collaborate with eCommerce, IT, and Commercial Analysts to verify product coding, system inputs, and catalogue updates

What success looks like:

- Data Accuracy and Quality: High accuracy rate across all processed price changes, customer quotes, and system data updates, minimizing downstream errors
- SLA and Turnaround Compliance: Timely processing and delivery of customer quotes, tender file documentation, and price change inputs within agreed operational SLAs.
- Database Integrity: Proactive, accurate maintenance of B2B product databases, customer price files, and cross-reference product coding mappings.
- Process and Regulatory Adherence: Strict adherence to internal pricing rules, operational SOPs, data hygiene standards, and Trade Practices legislation
- Demonstrates behaviours aligned to Officeworks’ values, contributing to a respectful, inclusive and high-performing culture

Individual Contributor:

- Lives our Officeworks values and behaviours
- Proactively contributes to a safe working environment, escalates appropriately if there are unsafe conditions or inappropriate behaviour
- Operates in line with applicable Officeworks company policies and Code of Conduct
- Demonstrates a strong sense of personal accountability and curiosity to learn and develop
- Contributes to an inclusive and respectful environment where diverse perspectives are valued and everyone feels safe to speak up and belong

Qualifications and work experience:

- Education : Tertiary qualification in Business, Commerce, Information Technology, Administration, or a related discipline is desirable (or equivalent practical administrative experience).
- Experience : Typically 2+ years in administrative support, data entry, commercial support, or B2B sales operations support roles. Past experience in Pricing related roles, or in a demonstratable similar position, is highly desirable
- Software Proficiency : Intermediate proficiency in Microsoft Excel (data sorting, basic formulas, data verification) and Microsoft Office Suite, with any experience of utilizing AI based tools highly regarded.
- Systems Familiarity: Practical exposure to enterprise systems, database administration, or ERP software (SAP CRM or BW Analyzer experience is advantageous).
- Attention to Detail: Exceptional attention to detail with proven capability to execute structured, high-volume data entry and verification tasks accurately
- Time Management : Solid organizational and time management skills to manage daily tasks, prioritize requests, and meet tight operational deadlines.
- Communication Skills: Clear verbal and written communication skills to liaise effectively with internal sales support teams and commercial partners.

📌 Business Pricing Administrator-29665] (Bengaluru)
🏢 Officeworks GCC India
📍 Bengaluru